Shipping & Returns

Shipping Policy

SHIPPING & HANDLING

OUR SYSTEM WILL AUTOMATICALLY CALCULATE THE SHIPPING COSTS FOR YOUR ORDER. 

PLEASE TAKE INTO ACCOUNT:

  • Shipping days are Business days, orders cut-off 3:00 PM

  • Orders after 3:00 PM will be processed the next business day 

  • UPS Priority mail is Business days (Monday to Friday) 

  • Priority Mail Express: No Sundays delivery 

  • Orders placed on Friday after 3:00 PM will be processed on the next business day 

  • Orders will NOT be processed after 3:00 PM. During weekends or Federal Holidays

  • No orders will be shipped on holidays. Saturday is not a business day so there is NOT delivery service

  • We use UPS  Post Office.

• Shipping to the US and Canada.

• If you are in México or Colombia, please get in contact with our customer service.

•  Priority Shipping in every order, Allow between 2-7 business days to receive your package.

 

Return & Exchange Policy

Refund policy

Customer must ensure that they take measurements and order correctly on our SIZE GUIDE page.

 

  • NO REFUNDS –

  • Due to the intimate nature and hygienic standards of intimate apparel item it is not possible for us to process returns/exchanges on the following items. Panties, fajas, bodysuits, postpartum, post surgery, shapewear, swimwear, underwear.

  • All body shapers  and personal products are FINAL SALE.

  • Manufacturing defects are considered for exchange/store credit within 10 days of original purchase. These returns/exchanges will not be possible until it is determined to in fact be a manufacturing defect and not due to wear or improper washing.

  • Purchases made with promotional coupons/vouchers are final sale.

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